State Farm® Insurance Agent David Newland

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Corey Brown

October 18, 2024

5 out of 5

"Awesome to work with. Highly recommend"

Jacqueline Smith

August 1, 2024

1 out of 5

"David Newland has been my State Farm agent for years now. I faithfully pay my car and home premiums every month. I have had zero claims other than replacing a windshield one time. I had storm damage that ripped about 20% of my roof of over a week ago. It caused extensive water damage inside my home. David's office has not so much as called or emailed me about this loss. Nothing. Not a call or email to say "We are so sorry for your loss. We are here for you." The claims adjuster Jack Utudzhyan, has not returned any of the calls, emails or texts from Service Master to approve any work or excavation of my home, nor is he returning my phone calls. When a family friend reached out to David's office on my behalf, they were told that the agents in David's office do not bother following up on claims of their clients. Like a good neighbor?? On David's website it says that "Our customers are the center of our universe and we're grateful for them." Hmmmmm. I am not even worth a phone call from them."

We responded:

"I apologize for the experience regarding your recent storm damage claim. I want to help in any way I can. It is certainly not our intention to leave our valued customers feeling ignored or neglected. We understand the importance of promptly addressing claims and providing support during difficult times. As we discussed yesterday, I did reach out to our Claims Team and they have made attempts yesterday afternoon to reach you. If contact has not been made, please let me know and I will continue to work to make that happen. We appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please don't hesitate to reach out to me or the team at the office directly. We are here to assist you in any way we can. Thank you for bringing this matter to our attention, and again, I apologize for the inconvenience caused. "